V&T Property Group
Refund Policy
Refund terms for platform fees and paid services.
Refund eligibility depends on the type of fee or service purchased. Property submission fees are generally non-refundable once verification work has commenced, unless otherwise stated at checkout.
How to request a refund
Contact customer support with your payment reference, property reference (if applicable), and reason for the request. Our finance team will review eligible cases within 5–10 business days.
Processing
Approved refunds are returned via the original payment method where possible. Mobile money refunds may take 1–3 business days to appear.
Questions? Contact our team.